Customers
Manawa Energy supplies electricity to commercial and industrial business customers.
Our aim is to be a partner, not just a supplier. We put our customers’ needs at the forefront of what we do. We are focused on delivery of bespoke, tailored electricity products to commercial and industrial customers across Aotearoa New Zealand.
Our Team
Our experienced account management team are here to understand your business and your energy needs and can develop renewable energy solutions and innovative services that achieve your objectives.
Want to talk to us about your energy needs? Our account management team can be reached here.
Ralph Dupper (Procurement Manager, Fletcher Building) and Leigh Douglas (Industrial Account Manager, Manawa Energy)
Need to get in touch?
You can contact us here.
If you need to arrange a new connection or upgrade/downgrade an existing connection, a system connection form can be found here.
If you’ve made a payment, your remittance advice can be emailed to remittances@manawaenergy.co.nz
Our General Conditions can be found here.
For 24/7 faults assistance, please call 0800 35 35 35.
We are proud of our service and strive to get it right. If you have any concerns, please raise them with your account manager and they will work with you to put it right. Alternatively, if you have a complaint about the service you’ve received from Manawa Energy, please email or write to us. We value that you choose Manawa Energy and will try to quickly resolve any problem. Your complaint will be acknowledged within two working days, and we endeavour to resolve complaints within 20 working days.
You can send an email, or post a letter to:
Customer Services
Manawa Energy Limited
Private Bag 12055
Tauranga Mail Centre
Tauranga 3143
Utilities Disputes Limited
Utilities Disputes provide a free and independent dispute resolution service to help consumers to resolve electricity, gas and water complaints with their provider. If you feel your complaint has not been resolved properly by Manawa Energy, you can contact Utilities Disputes Limited (UDL). Utilities Disputes Limited is an independent organisation that specialises in resolving complaints in a fair way, at no cost to the customer.
You can call Utilities Disputes Limited on 0800 22 33 40, send them an email or post a letter to:
Utilities Disputes Limited,
PO Box 5875,
Lambton Quay,
Wellington 6145,
Freepost 192682.
For more information, visit the Utilities Disputes website.